Handling COVID-19 (Coronavirus)

Author: T-Bones Fresh Food Market   Date Posted:1 April 2020 

T-Bones action around the COVID-19 pandemic. We are a family-run community-based store and require the support of locals to get through this difficult time. Take care and look out for one another while keeping within the government guidelines for COVID-19 (Coronavirus)

Handling a pandemic while staying operational

Not only is this new for us but this is new for everyone. Sometimes we are left wondering what steps we can take next while in the same breath, being abused by customers for what their interpretation of the situation is. To be totally honest, I believe the team has done extremely well staying in advance of the basic government guidelines while attempting to remain operational but we also require the support of our local shoppers to make sure they play their part.

T-Bones Fresh Food Market is in a precarious situation where we are not as big as a chain store nor do we have pockets as deep but due to our square metre floor space, we are expected to act like one. We are a proud local, family-owned company and we have attempted to provide the community with low-cost fruits, vegetables, meats, and groceries. The balance of providing everything at a low price is that we need a higher turnover to remain competitive and functional. As a local and growing business, we require and value the support of our locals and it has been sad to see the abuse directed at the store, staff, and customers over the perceptions of what we "should" and "should not" be doing.

Managing the situation

We are lucky here at T-Bones Fresh Food Market that we run this business like a family and as a family, we have been able to look after each other and manage the situation. From the moment he could, Big T implemented the use of gloves and facemasks to lower the risk of transmission but with so many staff this automatically costs hundreds of dollars a day until the price of the masks flattens out back to normal.

As soon as we could, management engaged our regular health and safety offers we keep in touch with what we were doing and what we could be doing better. Additionally, we put on a security guard costing thousands a week well before the government set guidelines and more recently we have split our checkouts at our own cost which will assist flow.

T-Bones Fresh Food Market is allowed to have 110 customers in the store at any one time but we have and had earlier capped that number at 80 yet still get complaints from customers who do not understand that them being there is actually part of the 80 and part of the problem.

As a team and a community resource to many who require lower food prices, we ask that everyone remains respectful of each other, staff and keep an extra understanding of the ever-changing environment. 

Weekly Specials On Hold

Due to the COVID-19 pandemic, we have also been unable to secure prices and products normally available to us so recently we were forced to put out a notice, then withdraw from the newspapers. The notice reads below

Due to the unprecedented pandemic of COVID-19, T-Bones Fresh Food Market will, unfortunately, be unable to advertise weekly specials in this paper for the foreseeable future.

The current circumstances have made it difficult to guarantee the availability and advertised price of our stock lines over the course of a week due to increased consumer demand. To keep you up to date with individual specials, we will be promoting these via our Facebook Page and via email which you can subscribe to via our website.

The T-Bones Team are committed to bringing you quality products at the best available price. This decision ensures that we remain competitive and that our product availability is current and up to date for you. We would also like to take this opportunity to thank you for your understanding and continued support of small businesses during these uncharted times. 

Please Remember: 

Our team is unable to work from home. When you are shopping, we ask that you remain mindful of our staff and other patrons by shopping individually and where possible, leaving children at home. 

 

Keep up to date with us by visiting our Facebook page or

our website and signing up for our email specials. 


WWW.TBONESFRESH.COM.AU

 


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